Standard Operating Procedures (SOP)

Field services was developed to comply with the process of Klazin Future Technology and achieve the following

• Achieving consistent results with project management or other tasks.
• Ensuring regulatory compliance.
• Saving time on tasks.
• Supporting training, particularly for new hires.
• Improving safety.
• Minimize paperwork.
• Reduce the maintenance backlog.
• Reduce or end the chances of mistakes, disorganization, duplication, and other inefficiencies.
• Problems can be foreseen and mitigated. Communication is more effective and efficiency.
• Work order management systems provide streamlined workflows. Everyone in the process is aware, in real time, exactly where they stand.

Procedures

1. All Jobs will be created in the field service management and assigned to a technician/support.

• Scope of Job will be detailed on the order.

• Job requested by the client to the technician that is not on the work order, must be taken under advisement from the administrative desk. i.e the admin assistant must be contacted to confirm if the request must be accepted.

• Assigned Job should be updated based on the following condition
• Details of job completed
• Items used
• Recommendations for Client
• Reschedules
• Problems encountered
• Serial and model number of serviced or repaired item
• Or any other reasons that will affect the outcome of the project
• Scope or Pivots that would affect that will decrease or increase functionality of project.

• Please ensure that the information that is entered is accurate and verifiable

• Work orders must be updated daily
  • Each task/Job or project should be updated by the end of the day and not carried over for the next day

• Completed Jobs
• When Jobs are completed, the status must be updated to completed
• The work order must be fully updated.
• The order number must be on the invoice.

• Updated work order numbers
  • When Jobs are completed, the work order status must be updated to completed
  • The work order must be fully updated, and the order number must be on the invoice.

• Call back & warranty work order
  • The procedures are the same as updating a new Job

1.  Contractor Invoices
2. Jobs not properly or not updated will not be processed for payments
3. Add work order numbers to invoices for smooth processing to prevent extended delays.
4. Invoices should be submitted no later than two weeks.